What does the warranty for device malfunction cover?

Supporting servicesFAQ categoriesIQOS Warranty & ReplacementWhat does the warranty for device malfunction cover?
Supporting servicesFAQ categoriesIQOS Warranty & ReplacementWhat does the warranty for device malfunction cover?
If your device stops working due to defects not caused by external factors, for example, it won’t turn on, won’t charge, or having an internal electronic failure, this falls under manufacturer warranty (defective performance).

All IQOS ILUMA devices come with a 2 year manufacturer warranty.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.