What to do if I did not use my IQOS ILUMA i device for a long period of time?

If you have not used the device for a long period of time, first, try to charge it to ensure it can function. Please, ensure there is no visible damage before use.
In case you notice any malfunctioning during the use of the product, please stop using the device.
When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear after up to 10 minutes. This is a normal process.