What to do if FlexPuff doesn't work on my IQOS ILUMA i PRIME device?

Please check the following as a possible cause of this issue:

Incorrect stick:
The device is designed to only work with SMARTCORE STICKS™. If you use any other product, the usage duration may be impacted or may not start.

Incorrect stick insertion:
Ensure you insert your SMARTOCRE STICKS™ the right way. Insert the SMARTCORE STICKS™ to the line on the filter with the coloured part facing outside.

Dirt or objects in the heating chamber:
Check the heating chamber for broken sticks or other debris or objects. Do not insert any sharp objects in the heating chamber to avoid damaging your device.

Activated Pause:
Ensure Pause Mode is not activated during the usage (swipe down your finger across the screen) as this would prevent FlexPuff from being activated.

FlexPuff deactivated in IQOS App:
Activate FlexPuff feature via IQOS App.

If you take large puffs, FlexPuff is unlikely to be activated as a lot of aerosol is used during the usage.

If extra puffs are granted, it is indicated on the screen by the light going around the ring. The ring will then extend counter clockwise towards the end of the usage.

FlexPuff is designed to work with tobacco sticks.