What to do if I cannot start the usage on my IQOS ILUMA i PRIME?

By default, on a new device, AutoStart is activated.
You can also swipe your finger up from the bottom to the top of the screen to manually start the usage. Ensure your device is turned on.

If you encounter difficultiess starting your usage automatically upon stick insertion, check the following:

Discharged holder:
The pocket charger should be sufficiently charged (at least one solid white light) to allow full charge of the holder Place the holder in a charged pocket charger and leave it charging until the two holder’s lights on the pocket charger turn solid white.

Device is locked:
De-activate the device lock via IQOS App.

Device is outside the optimal temperature range:
The operating temperature range for IQOS ILUMA i devices is 0°C - 40°C. If used outside this operating range, usage could be interrupted or not starting. Bring the device to the optimal temperature range.

AutoStart is de-activated:
If a stick is inserted and AutoStart is disabled, 3 horizontal lines will show in wave 3x.

Open the IQOS App and ensure AutoStart is activated, and Device Lock is de-activated.

Incorrect stick or incorrect stick insertion:
The device is designed to only work with SMARTCORE STICKS™. If you use any other product, the usage duration may be impacted or may not start. Ensure that the SMARTCORE STICKS™ is fully inserted (approximately up to the line).
To confirm that the usage has started, the device will vibrate, and the ring will slowly appear from the bottom of the screen until fully closing.