Why is AC power adaptor not sold with the device? What AC power adaptor to use?

In order to reduce electronic waste and our carbon footprint, the device does not come with an adaptor. It is now sold separately.
For safe use and optimal charging you have three options:
1. use the AC power adaptor from the previous IQOS devices (IQOS 3, IQOS 3 DUO, IQOS 3 MULTI, IQOS ORIGINALS DUO & ONE, IQOS ILUMA).
2. You can buy an adaptor separately in specific tobacco shops that sell IQOS devices. For availability, ask IQOS Customer Service for help.
3. use a 3rd party Certified AC power adaptor (5V 2A with the safety certification mark – widely available in major convenience stores) .
Regardless the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.

If you use a 3rd party Certified AC power adaptor, ensure it:
• supplies 10W (5V 2A - 5 Volts 2 Ampers. Indicated on the packaging on the AC power adaptor itself).
• has the safety certification mark (it is indicated on the AC power adaptor by CE conformity symbol).
• is compatible with the IQOS cable (type C)
• is not using lower power. It will increase the charging time, may cause unproper charging, malfunction or may pose safety risks.
Depending on the used model of the AC power adaptor, the pocket charger may take up to 15 minutes before a light pattern appears.
You can check the power information of the AC power adaptor on the packaging or on the AC power adaptor itself.

Risks using a 3rd party AC power adaptors:
Damages caused by 3rd party certified accessories (including AC power adopter and charging cable) are not covered by the manufacturer warranty.
If you use a 3rd party charging cable, ensure it:
• is designed to deliver up to 2 Ampers
• has the safety certification mark (it is indicated by CE conformity symbol).