Why does the Holder have red blinking light?

Do you have question about IQOS devices? At Frequently Asked Question section you may find answers to your questions.

Two issues can be with the device:
  • If the device is fully charged but not working properly , possibly a restart is needed. Please see the steps for the restart on the Troubleshooting page.
  • In case the LED panel turns to red, it can mean a physical damage, blade breakage from a previous use or can be a sign of an electricial problem. Remove the tobacco stick from the holder and check the blade. If you experience physical damage or suspect an electrical problem, please contact our Customer Care for further information.
    • Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.