What should I do if my IQOS device is not working?

Do you have question about IQOS devices? At Frequently Asked Question section you may find answers to your questions.

Supporting servicesFAQ categoriesGet to know your IQOS deviceWhat should I do if my IQOS device is not working?
Supporting servicesFAQ categoriesGet to know your IQOS deviceWhat should I do if my IQOS device is not working?
If your IQOS device isn’t working, you can reset it..

Still no luck? We’re here to help - get in touch with our Customer Care:
Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
By phone: 06 80 888 222
By e-mail: contact.hu@iqos.com
By Facebook: send a message via "IQOS Ügyfélszolgálat" page
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.