In which cases can I get in touch with the Customer Care?

Find your answers for support and IQOS CLUB related questions, here at our FAQ section.

Supporting services FAQ categories Program Support Conversion support In which cases can I get in touch with the Customer Care?
Supporting services FAQ categories Program Support Conversion support In which cases can I get in touch with the Customer Care?
We take special attention about IQOS users and for every legal age user or legal age smoker who is interested about IQOS. Our Customer Care can answer all questions about IQOS devices, including the following points:
  • Profile/ IQOS registration
  • Warranty
  • Registration
  • Proper useage of IQOS
  • Question about technology and device
  • Question about device difference
  • Question in general, notice, and complaint.
    • Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.