- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
New, advanced features.
Familiar design, new technology
All-in-one design
- Discover IQOS
What is IQOS?
- IQOS ILUMA and TEREA
More about heated tobacco
- Backed by science
Learn more about the studies
- IQOS product features
Learn more
- Extra services
Discover more
I’m abroad and my IQOS device is not working, What can I do?
Find your answers for support and IQOS CLUB related questions, here at our FAQ section.
If your IQOS device breaks or stops working while you're away from home, we're here to help.
If you have general questions about your IQOS device during a holiday abroad, contact IQOS customer service on 06 80 888 222.
If you need help abroad, call us on our free international number: +800 2559 2559.*
*If you call this number outside the opening hours of the Hungarian customer service, you will be assisted by an English-speaking administrator from the country in which you are staying. A charge may apply when calling the number. For more information ask your service provider about this.
Important: our service can be used by IQOS CLUB members who have previously registered their device.
If you have general questions about your IQOS device during a holiday abroad, contact IQOS customer service on 06 80 888 222.
If you need help abroad, call us on our free international number: +800 2559 2559.*
*If you call this number outside the opening hours of the Hungarian customer service, you will be assisted by an English-speaking administrator from the country in which you are staying. A charge may apply when calling the number. For more information ask your service provider about this.
Important: our service can be used by IQOS CLUB members who have previously registered their device.