How can I update the firmware?​

If you have any question about IQOS application, please visit our FAQ section to find an answer or call our customer service.

After successfully connecting your IQOS device to the application, the firmware update option is available as long as your IQOS device has not have the newest firmware version.

For a successful firmware update, follow the below steps:
1. Within the application, under the "Device settings", scroll down and click on the "Firmware update" button.
2. Make sure that your IQOS device are charged at least 25%. Use an USB cable for stable connection.
3. You cannot use your IQOS device during the update, but you can close the application, and the firmware update will continue.
4. The firmware update takes up approximately 10 minutes.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.