How does the buyback process work?

The Buyback Process in a nutshell:
  • The consumer announces their buyback request by submitting the fully and accurately completed “Contract” and a copy of the IQOS device’s invoice/receipt. The documents must be sent to visszavasarlas@iqos.com.
  • PMMO Kft. receives the contract and verifies buyback eligibility.
  • If necessary, PMMO Kft. will call the consumer to agree on the details of the buyback.
  • If the consumer is eligible for buyback, PMMO Kft. will order a courier to pick up and deliver the device to the inspection site.

    • If the product inspection determines that a buyback is mandated, PMMO Kft. will transfer the price of the device to the consumer via direct deposit.
    More information: Buyback.

    Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.