When is a defective IQOS device or heating element replaced?

In the event of a problem with the device or a replacement request, please contact the IQOS Hungary Customer Care!
The warranty conditions are only valid in the country of purchase.

What we don’t cover with the IQOS warranty:

1. Damage caused by normal wear and tear

2. Cosmetic damage (such as scratches, dents, broken plastic etc.)

3. Damage caused by misuse, power surge, improper handling, liquid contact or fire

4. Malfunction caused by using the device with non-compatible products

5. Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS

6. Damage or malfunction caused by failure to use as described in the associated IQOS User Guide

Feel free to check more about replacement and warranty here.