Will my device be replaced immediately? How does the replacement process work?

Contact our Customer Care team, where a colleague will assist you directly.

After remote diagnostics and eligibility confirmation, you will receive a replacement code, which you can use in designated National Tobacco Stores to exchange the faulty part of your device.

Registering your device helps speed up the warranty process. If device details are not available, we may request proof of purchase to verify warranty eligibility.

You may also find quick help on iqos.com:

Browse the FAQs and useful tips for guidance.

Visit the Troubleshooting page on www.iqos.com for more support.