Why is it recommended to join the IQOS CLUB?

Find your answers for support and IQOS CLUB related questions, here at our FAQ section.

By joining to the IQOS CLUB you will be entitled to the following extended services:
  • We provide extra support for each CLUB member via the given contact channels in the first period after the registration to IQOS CLUB.
  • IQOS CLUB members receive regular and direct information on the latest news about the IQOS device, useful tips for using the device, IQOS technology, the scientific background behind it, scientific research, programs and their results, and changes in prices and product selection.
  • In the first year, even in the event of a physical damage, we will replace your IQOS device at any IQOS selling point that sells the same type of IQOS device as yours - except the IQOS selling points, which marked with limited selection - after the presentation of the text message confirming the entitlement. The conditions are applicable ONCE to the replacement of the defective part (heater, charger) of every registered device (except for the already replacemed device received in case of physical damage). The device can be replaced even if the fault is due to improper use. You can find out the detailed replacement conditions by clicking on the HELPFUL LINKS/WARRANTY link.
    • Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.