How can I confirm that the supplied charging cable or adapter is defective?

If your IQOS device is not charging, there are a few steps you can follow to try and solve this issue, and ensure optimal charging for your device:

1. Check the charging cable entry point of your device. If there’s any blockage, remove this by gently blowing at it from a distance.

2. Ensure that you’ve plugged the Pocket Charger into a power outlet with a working power adaptor and cable. Always use an official IQOS power adaptor and cable. Unofficial ones may interrupt the charging.

   3. Refrain from charging with a laptop, as this may also interrupt charging. While your device is charging, the lights will pulse. Please note that on a deeply discharged device, it may take up to 20 minutes for the light to display.

If your device still isn’t charging after taking these steps, please visit our support page and watch a video about charging your IQOS.

If you have gone through these steps and your device still does not charge, contact IQOS Customer Service.