Are you having issues with charging your IQOS ILUMA i PRIME?

There may be several reasons for the issue when charging the IQOS ILUMA i PRIME:

Faulty charging cable or adaptor:
Often, the simplest explanation is the correct one. A damaged or incompatible charging cable or adaptor can cause charging issues.

The holder charges slowly:
Slow charging can be a symptom of a depleted battery, incorrect power source, or even software glitch. This is indicated by three blinking white lights on the Pocket Charger.

Overheating during charging:
Overheating can occur due to prolonged charging, using an incompatible charger, or faulty hardware.

Device not charging at all:
A device that isn’t charging may be experiencing issues like a broken charger, internal battery problems, dirty charging USB-C ports, damage to the charging cable or AC Power Adaptor.

Battery drains quickly:
Something as simple as usage habits or device setting could cause your device battery to drain quickly.

If you’re facing charging issues with your IQOS ILUMA i PRIME, use these steps to troubleshoot the issues:

Check the charger and cable:
Ensure you are using the original charger and cable provided by IQOS. If you suspect they might be faulty, try using another compatible charger and AC Power Adaptor. Learn more here: Why is AC power adaptor not sold with the device? What AC power adaptor to use?

Clean the charging contacts:
Dust and debris can accumulate in the charging port, obstructing the connection. Unplug the Pocket Charger and ensure that the charging ports on both the Pocket Charger and the charging cable are clean and free of dirt.

Reset the device:
Sometimes, resetting the device can help resolve minor glitches. Refer to the user manual for instructions on how to perform a reset.

Update the firmware:
Regularly check for firmware updates through the IQOS app. Updating to the latest firmware can resolve software-related charging issues. Learn more on how to update your firmware at our page.

Sufficient charge:
Ensure that the Pocket Charger is sufficiently charged with the compatible charging cable and AC Power Adaptor (until 1 light turns solid white). 15min of charge should be sufficient for the yellow light to turn white.

Maintaining an optimal temperature:
Make sure to keep your device at an optimal temperature range (0 – 40°C).