What do I do if I have problems with my IQOS device? 

There are various ways to proceed depending on the problem your IQOS device is experiencing. 

  Step 1: Device reset

Please reset your IQOS device first in order to exclude a software error. You can learn how to reset your device on our troubleshooting page. 

  Step 2: Firmware update with the IQOS app 

Otherwise, check the current firmware version on your IQOS device and, if necessary, perform a firmware update with the IQOS app. 

  Step 3: Cleaning and charging 

Clean your bladed IQOS device's holder and pocket charger thoroughly and make sure you have charged them for at least 20 minutes using the original IQOS power adapter and USB cable. 

  Step 4: Online troubleshooting

If the problem does not disappear even after restarting the device, connect the device to the IQOS app and start the device diagnostics. More information: IQOS application | IQOS Hungary

  Step 5: Frequently Asked Questions (FAQs) 

If you require assistance with a specific problem, you’re sure to find the right answer in the support area or in the FAQs. 

    Relevant information: 

1. IQOS not charging ( IQOS ILUMA PRIME Troubleshooting | IQOS Hungary) 
2. IQOS blinking red light ( IQOS ILUMA PRIME Troubleshooting | IQOS Hungary) 
3. IQOS holder broken blade ( IQOS ILUMA PRIME Troubleshooting | IQOS Hungary) 
4. How to contact IQOS ( Contact - IQOS Customer Service | IQOS Hungary) 
5. IQOS warranty and replacements ( Warranty & Replacement of device and accessories | IQOS Hungary)