Cleaning your device

You can find information on proper and regular cleaning of IQOS device in our Frequently Asked Questions section.

It’s easy to clean your IQOS Holder and CAP :

To clean your IQOS Holder:
  • Prepare

  • 1. After usage wait for at least 30 seconds for the blade to cool down.
    2. Remove the CAP.
    3. Slide open your IQOS Cleaning Tool and check that it’s free from particles and not damaged.

  • Insert

  • 1. Gently insert the IQOS Cleaning Tool without twisting, until it touches the bottom of the heating chamber.
    2. Don't twist it!

  • Clean

  • 1. Gently twist the IQOS Cleaning Tool two or three times.
    2. Stop twisting and remove the Cleaning Tool straight from the Holder.
    3. Gently tap the Holder and the Cleaning Tool to remove any tobacco residue.

  • Finish

  • 1. Insert the IQOS Cleaning Stick into the chamber, clean it gently around the blade and the bottom of the chamber.
    2. Please don’t push or hit the Stick against the blade.
    3. Please don’t try to clean the blade.
    4. If the IQOS Cleaning Stick is blocked, don’t force it. Use the Cleaning Tool to help unblock it.

    To clean your IQOS CAP:
    1. Use the IQOS Cleaning Tool to clean the inside of the CAP's upper part.
    2. To clean the bottom of the CAP:
    3. Insert the IQOS Cleaning Tool until it touches the bottom.
    4. Gently twist the IQOS Cleaning Tool two or three times.
    5. Then stop twisting, and gently tap both the CAP and the IQOS Cleaning Tool to remove any tobacco residue.
    6. Then clean it with the Cleaning Stick as well.
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    Gently tap the IQOS Cleaning Tool on its surface and use a cloth to get rid of the residue. Please don’t clean it with water as the humidity could damage the electronics in your IQOS device.
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    To get the best IQOS experience, we recommend cleaning your IQOS device with IQOS Cleaning Tools once a day – but of course, you can clean it more often if you like. Please use only the IQOS Cleaning Tools for IQOS device cleaning only.
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    Cleaning your IQOS device is only recommended with the original IQOS cleaning tool and cleaning sticks. Philip Morris Hungary Ltd. does not take responsibility for damages caused by other cleaning tools or materials.
    After you entered into your registered profile you can learn the proper way of cleaning from our E-coach videos, you can gain a quick insight either from the IQOS manual, or from our quick start videos.
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    This can be caused by the improper cleaning of the IQOS device. You can learn the proper cleaning from the E-COACH videos after logging in to your personal profile. Furthermore you can gain a quick insight from either the IQOS manual, or from our quick videos. In case of further questions please contact our Customer Care.
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