IQOS 3 MULTI device

If you have any question about your IQOS 3 Multi device, please visit our FAQ section to find an answer or call our customer service.

1. Simply press your IQOS Pocket Charger button for 1 second.
2. The LED lights will show the charge level:
- 1 LED light means your IQOS device has low battery and you need to charge it.
- 4 LED lights mean the device is more than 75% charged and ready to use.
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It takes approximately 75 minutes to fully charge your IQOS 3 MULTI from an electrical outlet, using the IQOS AC Power Adaptor and USB cable.
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Your IQOS 3 MULTI doesn’t need to be fully charged to work but for the best experience, we recommend you fully charge the device before you use it for the first time. If your IQOS 3 MULTI device is fully charged, you can use it up to 10 times before you need to recharge it.
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Press and hold the button on your IQOS 3 MULTI for 10 seconds and then release it. The lights will fade in and out to confirm the reset.
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The IQOS 3 MULTI device vibrates in the following cases:

  • One vibration means your IQOS 3 MULTI is starting to heat up (after you’ve pressed the Holder button to start).
  • Two vibrations mean it’s ready to use.
  • Two more vibrations mean your experience is almost over (it’ll vibrate 30 seconds before the end)
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    A white light means your IQOS 3 MULTI is charging, rebooting, ready to use or fully charged.
    If the light blinks twice, your device is either too cold (below 0°C) or too hot (above 50°C). Wait for your IQOS 3 MULTI to warm up or cool down before you use it.
    If you see a blinking red light, there might be an issue with your IQOS 3 MULTI. Simply reset it [add link to How to reset question] and try using it again.

    Still no luck? We’re here to help - get in touch with our Customer Care:
    Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
    By phone: 06 80 888 222
    By e-mail:
    By Facebook: send a message via "IQOS Ügyfélszolgálat" page
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    Your IQOS 3 MULTI device is designed to work in a wide range of temperatures, between 0℃ and 50℃.
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    Open the lid at the top, insert the HEETS tobbacco stick till the silver line, face down with the tobacco side. If at any time you find that you cannot insert the tobacco stick till the silver line, the device should be cleaned, most likely the CAP.
    If the tobacco stick inserted properly, you can switch on the device. Push the button at the side for 2 seconds till having the vibration and the light starts to blink. While the light is blinking the heating blade starts to heat the tobbacco stick. If the light stands still, the device is ready for use. While the device is operating, do not push the button again, because it switches off the device.
    You can experience the real tobacco taste for 6 minutes or 14 puffs. It depends on which comes first. You can use MULTI device 10 times in a row without charging.
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