After usage, there is remaining tobacco in my holder. What am I doing wrong? How can I remove the tobacco from the holder?

If you have any questions about tobacco sticks designed for IQOS device, visit our FAQ section or call our Customer Service.

Supporting services FAQ categories HEETS tobacco sticks After usage, there is remaining tobacco in my holder. What am I doing wrong? How can I remove the tobacco from the holder?
Supporting services FAQ categories HEETS tobacco sticks After usage, there is remaining tobacco in my holder. What am I doing wrong? How can I remove the tobacco from the holder?
Remaining tobacco in the Holder usually comes from not pulling up the Cap before removing the tobacco stick. By entering your profile, you can learn the proper usage from the E-COACH videos, furthermore you can find a quick videos here.
In case of futher questions please contact our Customer Care.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.