What could cause the changed taste of tobacco sticks?

If you have any questions about tobacco sticks designed for IQOS device, visit our FAQ section or call our Customer Service.

Supporting services FAQ categories HEETS tobacco sticks What could cause the changed taste of tobacco sticks?
Supporting services FAQ categories HEETS tobacco sticks What could cause the changed taste of tobacco sticks?
In most cases this problem caused by inadequate cleaning of device or lack of proper cleaning. At least after every 20 tobacco sticks we suggest to clean the device properly. You can learn the proper cleaning from the E-COACH videos after logging in to your personal profile. Furthermore you can gain a quick insight from either the IQOS manual, or from our quick start videos. In case of futher questions please contact our Customer Care.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.