IQOS 3 device

Simply press your IQOS Pocket Charger's button for 1 second.

The LED lights will show the charge level:
- 1 LED light means your IQOS device has low battery and you need to charge it.
- 4 LED lights mean your device is more than 75% charged and ready to use.

It takes approximately 120 minutes (two hours) to fully charge your IQOS 3 Pocket Charger from an electrical outlet, using IQOS AC Power Adaptor and USB cable.

Your IQOS 3 device doesn’t need to be fully charged to work but for the best experience, we recommend you to fully charge it before you use it for the first time. Once your IQOS 3 Pocket Charger is fully charged, you can use your IQOS Holder up to 20 times.

No, the IQOS 3 Pocket Charger isn’t compatible with previous versions.
If you insert the IQOS 2.4/2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder won’t fit because they’re different sizes. If you accidentally insert the IQOS 3 Holder into the IQOS 2.4/2.4 PLUS Pocket Charger, the Pocket Charger lights will start blinking, but the Holder won’t charge.
Make sure you always charge your IQOS 3 Holder with the IQOS 3 Pocket Charger.

Can I charge different IQOS versions with the same AC Power Adaptor?
You can use the IQOS AC Power Adaptor from previous devices to charge your IQOS 3 device. But the IQOS 3 USB cable has a USB-C port which is different from previous versions, so please make sure you use the right cable.

Press and hold your IQOS Pocket Charger button for 10 seconds and then release it. The battery status light will fade in, blink twice, and then turn ON to confirm the reset.

The IQOS 3 Holder vibrates in the following cases:

- One vibration means your IQOS is starting to heat up (after you’ve pressed the Holder button to start).
- Two vibrations mean it’s ready to use.
- Two more vibrations mean your experience is almost over (it’ll vibrate 30 seconds before the end)

The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged. If you see a steady or blinking red light, there may be an issue with your IQOS device. Simply reset it.

Still no luck? We’re here to help - get in touch with our Customer Care:
Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
By phone: 06 80 888 222
By e-mail: contact.hu@iqos.com
By Facebook: send a message via "IQOS Ügyfélszolgálat" page

The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged.
If your IQOS light blinks twice, the device is either too cold (below 0°C) or too hot (above 50°C). Simply wait for your IQOS device to warm up or cool down before you use it again.

If you see a red light:
on the bottom of your IQOS Pocket Charger light indicator, simply reset your device.
blinking on your Holder, please reset your IQOS device.

Still no luck? We’re here to help - get in touch with our Customer Care:
Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
By phone: 06 80 888 222
By e-mail: contact.hu@iqos.com
By Facebook: send a message via "IQOS Ügyfélszolgálat" page

Your IQOS 3 device is designed to work in a wide range of temperatures, between 0℃ and 50℃.

Your IQOS 3 device has the innovative IQOS ProtectPlus™ system as a standard. This means you get:

A robust outer shell that improves your IQOS device’s shock resistance

A new side door opening that’s been tested to guarantee a great performance every time

New technology for longer battery life, and

An improved electronic elements chamber for even more reliability.

Keep the Holder in your hands and insert the HEETS tobbaco stick till the silver line, face down with the tobacco side. If you cannot insert the tobacco stick till the silver line, the device should be cleaned, most likely the CAP.

If the tobacco inserted properly, you can switch on the device. Push the button at the side for 2 seconds till having the vibration and the light starts to blink. While the light is blinking the heating blade starts to heat the tobbacco stick. If the light stands still, the device is ready for use. While the device is operating, do not push the button again because it switches off the device.

You can experience the real tobacco taste for 6 minutes or 14 puffs. It depends on which comes first.