What do the lights on my IQOS 3 Pocket Charger mean?

If you have any question about your IQOS 3 device, please visit our FAQ section to find an answer or call our customer service.

Supporting services FAQ categories IQOS 3 device What do the lights on my IQOS 3 Pocket Charger mean?
Supporting services FAQ categories IQOS 3 device What do the lights on my IQOS 3 Pocket Charger mean?
The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged.
If your IQOS light blinks twice, the device is either too cold (below 0°C) or too hot (above 50°C). Simply wait for your IQOS device to warm up or cool down before you use it again.

If you see a red light:
on the bottom of your IQOS Pocket Charger light indicator, simply reset your device.
blinking on your Holder, please reset your IQOS device.

Still no luck? We’re here to help - get in touch with our Customer Care:
Mon-Fri: 08:00 - 22:00 Sat-Sun: 10:00 - 18:00
By phone: 06 80 888 222
By e-mail: contact.hu@iqos.com
By Facebook: send a message via "IQOS Ügyfélszolgálat" page
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.