How do I reset my IQOS 3 device?

If you have any question about your IQOS 3 device, please visit our FAQ section to find an answer or call our customer service.

Press and hold your IQOS Pocket Charger button for 10 seconds and then release it. The battery status light will fade in, blink twice, and then turn ON to confirm the reset.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.