How do I reset my IQOS 3 DUO device?

If you have any question about your IQOS 3 DUO device, please visit our FAQ section to find an answer or call our customer service.

Press and hold your IQOS Pocket Charger button for 10 seconds (until the lights fade out) then release it. All the status lights will turn off, blink three times, and then progressively fade in to confirm the reset.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.