What should I do if my IQOS ORIGINALS ONE device is not working?

Supporting services FAQ categories IQOS ORIGINALS ONE device What should I do if my IQOS ORIGINALS ONE device is not working?
Supporting services FAQ categories IQOS ORIGINALS ONE device What should I do if my IQOS ORIGINALS ONE device is not working?
If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on. Please contact our Customer Care if your device is still not working(+36 80 888 222).
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.