The tobacco stick burns my mouth, what can be the cause?

If you have any questions about tobacco sticks designed for IQOS device, visit our FAQ section or call our Customer Service.

Supporting services FAQ categories HEETS tobacco sticks The tobacco stick burns my mouth, what can be the cause?
Supporting services FAQ categories HEETS tobacco sticks The tobacco stick burns my mouth, what can be the cause?
The holder is designed to prevent overheating due to too intense puff of the tobacco stick. However, if you still experience overheating, first check your holder including the CAP, has been properly cleaned.
If you still experience the problem after proper cleaning, please contact our Customer Care, where our colleagues will help you investigate the case.
Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.