What can I do if my HEETS are damaged? 

If you have any questions about tobacco sticks designed for IQOS device, visit our FAQ section or call our Customer Service.

If your HEETS tobacco stick is damaged, do not use or try to insert into the holder as it might damage your device.   

    Relevant information: 

1. IQOS troubleshooting page ( IQOS ORIGINALS ONE Troubleshooting | IQOS Hungary) 
2. IQOS common HEETS issues ( FAQ - Information about HEETS tobacco sticks | IQOS Hungary)
3. How to return IQOS ( Buyback | IQOS Hungary) 
5. IQOS warranty and replacements ( Warranty & Replacement of device and accessories | IQOS Hungary) 

Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.