What should I do if the door on the pocket charger doesn’t close?

Supporting services FAQ categories Troubleshooting What should I do if the door on the pocket charger doesn’t close?
Supporting services FAQ categories Troubleshooting What should I do if the door on the pocket charger doesn’t close?
If the door on the pocket charger doesn’t close, please follow these steps in order to perform cleaning for your device:   
  • Always use IQOS original cleaning tool and sticks. 
  • Clean your holder, holder CAP, and connectors between your holder and the pocket charger. 
  • Change your holder CAP every 6 months. 
  • Watch the tutorials to learn how to clean your device on our support page. 


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    Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.