How do I remove the tobacco stuck from the IQOS holder? 

Supporting services FAQ categories Troubleshooting How do I remove the tobacco stuck from the IQOS holder? 
Supporting services FAQ categories Troubleshooting How do I remove the tobacco stuck from the IQOS holder? 
To remove the tobacco stuck in the IQOS holder, please follow these steps: 

  • For the best results removing tobacco from your IQOS device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage.  
  • Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the holder chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary.  
  • Find the details on our support on how to clean your device! 
    • Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adult smokers.